Terms and Conditions of Service – A & F DESTINY E.I.R.L.
1.General Terms
(Applicable before, during, and after the tour)
Equal Rates: Every passenger occupying a seat and/or using the food service on any tour (including children) pays the service cost equally.
Punctuality: Passengers are responsible for being punctual at the requested departure time. They will have only 10 minutes of tolerance; after this time, A & F DESTINY E.I.R.L. is not responsible for any issues the passenger may encounter.
No Show: The no-show of the passenger or passengers will result in the total loss of the contracted service without any right to a refund.
Abandonment of Service: The cancellation, withdrawal, or abandonment of contracted services during the trip (whether due to not following the guide's instructions or by personal decision) will not have any right to a refund. The company is not responsible for incidents if the client decides to continue on their own.
Itinerary Modifications: A & F DESTINY E.I.R.L. reserves the right to make modifications, consulting with the traveler beforehand, to the order of excursions due to weather conditions, river levels, transportation schedules (planes, buses, trains), or other relevant reasons, in order to ensure the best development of the trip.
Weather or Natural Factors: In case of A & F DESTINY E.I.R.L. if the tour is canceled due to natural or climatic factors, an alternative option equivalent to the amount paid will be granted to be used within the client's available days. If there are no additional days, no refund will be granted for these interruptions beyond our control.
Baggage responsibility: Baggage and personal items will always travel under the exclusive care and responsibility of each traveler.
Unused services: No money will be refunded for unused services (hotel nights, meals, trips, tours, etc.) that have been reserved and paid for in advance.
Non-transferability: The tickets, activities, and excursions included in your purchase are not redeemable for others nor transferable to third parties.
End of responsibility: A & F DESTINY E.I.R.L. is not responsible for any accident or incident once the tour has concluded.
Payments can be made through the methods indicated in our booking and quotation system.
It is ESSENTIAL and MANDATORY to confirm the operation by contacting our agents through our official channels: [Enter WhatsApp/Contact Numbers of A&F Destiny].
Any changes or rescheduling are subject to the airline's fees and policies.
We do not accept responsibility for cancellations, delays, or losses of flights due to weather, strikes, mechanical failures, or personal decisions of the customer.
If a flight is delayed, we will do our best to reschedule your tours; flexibility will be requested, and each case will be evaluated individually.
Cancellation with more than 1 month notice: The refund of the deposit (70%) will be evaluated, deducting any operational expenses already incurred and non-refundable (entrances to Machu Picchu, trains, hotels, etc.).
Date change (without cancellation): The initial deposit will remain as a credit for 12 months, deducting expenses already incurred on non-modifiable tickets.
Cancellation with 1 month or less notice: No refund will be granted.
Once the advance is confirmed, A & F DESTINY E.I.R.L. will proceed to purchase tickets and train tickets.
These tickets are not subject to changes, are non-refundable, and are non-transferable according to government and railway regulations.
Validity: It is mandatory to carry the original valid document used for the reservation to enter the attractions. Passports must be valid for at least 6 months.
Taxes: Foreign tourists staying more than 90 days in Peru must pay the IGV (18%) in addition to the package.
Health and Insurance: We do not provide travel insurance; we recommend purchasing an international one. The traveler must inform about pre-existing medical conditions and consult their doctor regarding altitude.
The company reserves the right to deny participation if the physical/mental condition of the traveler poses a risk.
Shared: Groups of up to 18 travelers.
Private: Fully customizable to your needs.
The passenger is 100% responsible for any damage caused by their pet.
Hotel regulations must be respected pet-friendly. It is prohibited to leave animals alone in the rooms without authorization.
Only animals with emotional support certificates receive discounts on railway companies; regular pets pay full fare and must comply with kennel measures.
On hiking routes, the owner must manage the pet's waste to protect local wildlife.
Check-in (Entry): From 3:00 PM.
Check-out (Exit): Until 11:00 AM.
Any request for Early Check-in (early entry) or Late Check-out (late exit) will be subject to availability and may incur an additional charge. If the guest does not vacate the apartment at the established time without prior notice, the company reserves the right to apply a penalty equivalent to one night of accommodation.
The apartment can only be occupied by the exact number of people indicated and paid for in the reservation.
For security reasons and building regulations, the entry of unregistered visitors is not allowed to the apartments or common areas.
All guests, without exception, must present a valid identification document (ID or Passport) at check-in.
Prohibition of Parties and Events: The holding of parties, mass gatherings, or noisy events inside the apartment is strictly prohibited.
Quiet Hours: Noisy disturbances (loud music, shouting) should be avoided between 10:00 PM and 8:00 AM.
No Smoking: Smoking (including electronic cigarettes or vaporizers) is strictly prohibited inside the apartment and in the building's hallways. Violation of this rule will result in a fine deducted from the security deposit to cover cleaning and deep disinfection costs.
The use of common areas (if the building has a reception, terraces, etc.) must be done in accordance with the internal regulations of the building management.
The apartment is delivered clean and in perfect condition for use. During the stay, daily cleaning is not included unless requested as an extra service for an additional cost.
At check-out, the guest must leave the apartment in a reasonable state of cleanliness, turn off lights and electronic devices, and dispose of trash in the containers designated by the building.
If the apartment is returned in extremely dirty conditions, a "special cleaning fee" will be deducted from the security deposit.
units. If the pet is accepted, the regulations described in the "Pet Tours" section will apply, and the guest must assume full responsibility for any damage to the furniture.
It is prohibited to leave the pet alone in the apartment if it makes noise that disturbs the neighbors or if it risks damaging the property.
2. Cancellations, Returns, and Refunds for Tourist Packages
2.1. Reservation Deposit
To successfully book your tourist package, we require an initial deposit of 70% of the total cost per person. This step is essential to secure tickets, availability, and detailed planning.
2.2. Settlement of the Balance
The remaining balance of 30% must be paid on the first day of your arrival at the destination (in US Dollars or Peruvian Soles, subject to the exchange rate) to the staff assisting you. Payments in cash, payment links, or credit/debit cards are accepted (the latter may be subject to an additional fee for using the payment gateway, applicable depending on the method).
2.3. Air Tickets
If the purchase of flights is made through us (preferably working with LATAM for reliability), payment of the 100% of the flight value.
2.4. Refund Policy for Advance Expenses
2.5. Transportation to Train Stations
Transportation from your accommodation to the bimodal bus stations (Peru Rail/Inca Rail) will be provided by A & F DESTINY E.I.R.L. in private service to ensure your timely arrival. From there, it is the traveler's responsibility to board the corresponding service. If the client misses their bimodal transport, the agency will attempt to provide an alternative transfer for an additional cost.
2.6. Entry to Machu Picchu and Trains
2.7. Personal Information and Documentation
When booking, travelers agree to send a copy of their identity documents (Passport, ID or National ID). A & F DESTINY E.I.R.L. will keep this information confidential for administrative purposes.
2.8. Additional Tickets (Archaeological Sites)
Except for entry to Machu Picchu (which is always included when requesting a package for that destination), additional tourist tickets will only be included if the customer requests them in their quote. There are no refunds for these tickets once issued.
2.9. Private and Shared Tours
2.10. Pets and Emotional Support Animals
2.11. Force Majeure and Political Conflicts
A & F DESTINY E.I.R.L. is not responsible for external factors such as strikes, blockades, or natural disasters that prevent the tour from taking place. We will do our best to readjust the itinerary, but in the event of definitive cancellations due to these causes, no refunds will be provided., as they are circumstances beyond our control. We reserve the right to modify programs to safeguard the integrity of the passengers.
3. Terms and Conditions of Accommodation (ApartHotel / Apartments)
As part of our comprehensive services, A & F DESTINY E.I.R.L. offers the option of accommodation in ApartHotel format (furnished apartments for short-term rental). By confirming the reservation for this type of accommodation, the guest agrees to the following terms:
3.1. Check-in and Check-out Times
3.2. Security Deposit
To protect the integrity of the property and its furnishings, a refundable security deposit may be required at check-in (the amount will be specified at the time of booking). This deposit will be fully refunded at the end of the stay, following an inspection of the apartment, provided that no damages, missing inventory, or serious violations of the house rules are recorded.
3.3. Maximum Capacity and Guest Registration
3.4. Rules of Coexistence and Use of the Building
As it is a residential building/ApartHotel, respect for neighbors is paramount:
3.5. Cleaning and Maintenance of the Property
3.6. Responsibility for Personal Belongings
A & F DESTINY E.I.R.L. is not responsible for the loss, theft, or damage of valuables, money, jewelry, or electronic equipment left inside the apartment. It is the sole responsibility of the guest to ensure that doors and windows are properly closed when leaving the property.
3.7. Supply of Basic Services
The accommodation includes reasonable consumption of water, electricity, and Wi-Fi internet. The company is not responsible for unforeseen interruptions of these services that are attributable to local service providers or emergency repairs of the building, although it will provide all possible assistance to mitigate the inconveniences.
3.8. Pets in the ApartHotel
The entry of pets is subject to prior confirmation at the time of booking and to the availability of pet-friendly.
Commitment of A & F DESTINY E.I.R.L.
Our commitment is your satisfaction and safety. Our team is dedicated to managing all aspects of your trip, accommodations, and meals with the highest level of professionalism, integrating technology and meticulous care in every detail. We are available to address your inquiries before and during your trip. We appreciate your trust and are excited to ensure a tourism and hotel management experience that exceeds your expectations.
Sincerely,
The Management A & F DESTINY E.I.R.L.
